Refund & Returns Policy

Our 10-Day Money-Back Guarantee

Every order from Custom Patches ZI is backed by our 10-Day Money-Back Guarantee. If your patches arrive wrong, damaged, or don't match the digital mockup you approved, let us know within 10 days of delivery and we'll fix it — either by reprinting/remaking your order at no extra cost or by refunding your payment in full.

Because Every Patch Is Custom-Made

Each patch is produced to your exact design, size and specifications, so we're not able to accept returns simply for a change of mind once production has started. This is why we always send a free digital mockup first — nothing goes into production until you approve it in writing, so you know exactly what you're getting before we begin.

What's Covered

• Patches that arrive with a manufacturing defect (loose stitching, incorrect colors not matching the approved mockup, damaged backing).
• Orders that don't match the size, shape or design you approved in your mockup.
• Patches damaged in transit — please keep the original packaging and photos for our shipping claim.
• Orders lost in transit, once confirmed with the carrier.

What's Not Covered

• Design changes requested after you've approved the final mockup.
• Minor, expected variation in thread color between screen and finished patch (we always recommend referencing our thread color chart for exact matching).
• Orders reported more than 10 days after delivery.

How to Request a Refund or Reprint

Message our team with your order details and a photo of the patch showing the issue. We typically respond within a few business hours and will confirm whether we're issuing a reprint or a refund, and how long it will take.