Privacy Policy

1. Introduction

Custom Patches ZI ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you visit our website or place an order, how we use it, and the choices you have.

2. Information We Collect

• Contact details you provide through our quote and contact forms — name, email address, phone number, and company name.
• Order details — patch specifications, quantities, design files or artwork you upload, and shipping address.
• Communication — messages you send us via email, WhatsApp, or our website forms.
• Basic technical data — such as browser type and general location, collected automatically when you browse our site.

3. How We Use Your Information

• To prepare quotes, digital mockups, and process your orders.
• To communicate with you about your order, including updates and support.
• To improve our website, products, and customer service.
• To send you information about our products, only if you've asked to hear from us — you can opt out at any time.

4. Third-Party Services

We use trusted third-party tools to run parts of our website and business, including form-processing services to route your quote requests by email, and messaging platforms like WhatsApp for direct communication. These providers only receive the information needed to perform their function and have their own privacy practices.

5. How We Share Your Information

We do not sell your personal information. We only share it with service providers who help us run our business (such as payment processing or shipping), or when required by law.

6. Data Security

We take reasonable steps to protect the information you share with us. However, no method of transmission over the internet is completely secure, and we can't guarantee absolute security.

7. Your Rights

You can ask us at any time to access, correct, or delete the personal information we hold about you, or to stop using it for marketing purposes. Just reach out using the contact details below.

8. Children's Privacy

Our website and services are intended for businesses and individuals placing custom patch orders, and are not directed at children. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the bottom of this page will reflect the most recent changes.